Satisfaction Guarantee:

We pride ourselves on providing superior service and offer a complimentary re-cleaning if you are not satisfied. Please contact us within 24 hours after the cleaning to arrange this service. Please note that while we do not offer cash refunds or discounts, we guarantee 100% satisfaction commitment to our service.

Business Hours:

We are available from 7 a.m. to 7 p.m. CST, Monday through Friday. If you contact us after hours, please leave a detailed message and we will respond the next business day. Current clients with last-minute requests after hours will receive our best efforts. If we can't fulfill it immediately, we will prioritize it on the next cleaning visit.

We are closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

Entry into Residences:

Customers can choose from three entry options: be present during cleaning, provide a key box, or share a garage/front door code. If the customer chooses to remotely unlock and lock the entry door, the company is not responsible for not entering or once the cleaning crew has left.

Service Limitations:

We do not provide the following services: cleaning tall ceiling chandeliers, animal waste removal, hazardous waste removal, or carpet cleaning.

Extra services such as oven cleaning, refrigerator cleaning, freezer cleaning, wall washing, dishwashing (loading and unloading dishwasher or by hand), ironing, laundry, organizing before cleaning, for after party or extra visitors cleaning visits, we might charge an extra fee up to $100; decluttering & organizing, please don’t hesitate to ask if you may need something else, you might be able to accommodate.

Rescheduling or Canceling Cleanings:

By maintaining regular cleanings, you lock in discounted rates and priority scheduling. We understand that plans can change, and we’re happy to accommodate rescheduling whenever possible — just let us know at least 72 hours in advance.

Cancellations made within 48 hours of your appointment will incur a 50% fee, and cancellations within 24 hours require full payment. We know emergencies happen, and those situations will be reviewed on a case-by-case basis with care and understanding.

Payments:

Payment for cleaning services must be made in full after each cleaning. Payment methods are debit or credit card and it must be saved in our system.

First-time and one-time cleanings visits require a deposit of 50% of the estimated amount, and if canceled within less than 48 hours, the deposit is not refundable.

Permanent Service Cancellation:

As a courtesy, in case of service area limitations or relocation, both the company and the customer agree to a 30-day notice before permanently terminating services.

Price Increases and Terms and Conditions Updates:

To maintain the quality of our services and adapt to market changes, we may periodically update our pricing. You will always be notified in advance of any price changes. Additionally, we may revise our Terms and Conditions from time to time. The most current version will always be available on our website or you may request it at any time, and continued use of our services implies acceptance of any updates.

Employee Requests:

Customers agree not to request our employees for home-related services outside of our offered services or exchange contact information with them. Violation of this clause incurs a $3,000 fee and immediate contract termination.

Digital Media:

We may take photos before and after cleaning specific environments or areas for reference and training purposes. We respect your privacy and will not disclose any images without your consent.

Insurance and Liability:

Our company is fully insured. In the event of any damage or injury, please notify us immediately so we can address and resolve the situation appropriately.

Client Responsibilities:

Clients are responsible for securing any pets, valuables, collectible private items, and weapons of any kind ensuring that the working environment is safe for our cleaning crew. Any special instructions or access information should be communicated clearly in advance.

Pre-existing Conditions:

Our team takes great care when handling your belongings. However, we are not responsible for normal wear and tear or for items that are already damaged, weakened, or deteriorating, which may break during cleaning. If an item is accidentally damaged, we will notify you immediately. We recommend securing valuables and fragile items before our team arrives.

Confidentiality:

All client information and details of the services provided are kept strictly confidential. We will not share your personal information with any third parties.

Acceptance of Terms:

By using our services, you affirm that you have read, understood, and agreed to the above Terms and Conditions. You accept to be legally bound by either physical or electronic signature.